Effective Date: 01 . 01 . 2026

Kradok (Pty) Ltd (“Kradok”, “we”, “our”, or “us”) is committed to safeguarding your personal information and maintaining your trust. This Privacy Policy sets out how we collect, use, store, and protect your personal information in accordance with applicable data protection laws. By engaging with our services, you agree to the terms outlined below.

1. Introduction
1.1. Kradok (Pty) Ltd provides interior architecture, design consulting, product development, and related professional services under the KRADOK Protocol.
1.2. This Privacy Policy explains how we process personal information collected from clients, prospective clients, partners, and users of our website or digital services.
1.3. By submitting your personal information to us, you consent to the practices described in this policy.

2. Information We Collect
2.1. Personal Identifiers: We collect basic contact details such as your name, email address, phone number, and company details to establish and maintain communication.
2.2. Project Information: We may collect details about your design requirements, specifications, budgets, timelines, and any other information necessary for the successful execution of your project.
2.3. Communication Records: We retain records of correspondence including emails, messages, proposals, and project-related discussions to ensure continuity of service.
2.4. This information is collected directly from you when you interact with our services, request a quotation, or enter into a contractual agreement with us.

3. Purpose and Use of Personal Information
3.1. Service Delivery: We use your information to deliver interior design, consulting, manufacturing, and other services in accordance with the agreed project scope.
3.2. Communication: Your information enables us to contact you regarding project updates, proposals, invoices, and relevant business matters.
3.3. Process Improvement: We may use collected information to improve our internal processes, customer experience, and service offerings.
3.4. Legal and Contractual Obligations: We may process your information to comply with legal, regulatory, or contractual requirements applicable to our operations.

4. Data Sharing and Disclosure
4.1. No Sharing Policy: Kradok (Pty) Ltd does not sell, rent, or trade your personal information to any third parties under any circumstances.
4.2. Legal Exceptions: We may disclose your personal information only when required by law, including but not limited to:
    4.2.1. Compliance with a court order, subpoena, or legal process.
    4.2.2. Cooperation with law enforcement authorities in the context of a criminal investigation.
    4.2.3. Protection of our legal rights, property, or safety, as well as that of our clients or the public.

5. Data Security
5.1. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
5.2. These measures include secure storage systems, access controls, and encrypted communication channels where applicable.
5.3. While we take reasonable steps to safeguard your data, no system is entirely immune to security risks. We therefore encourage you to use secure communication methods when transmitting sensitive information to us.

6. Your Rights
6.1. Access: You have the right to request a copy of the personal data we hold about you.
6.2. Correction: You have the right to request the correction or updating of any inaccurate or incomplete personal information.
6.3. Withdrawal of Consent: You may withdraw your consent for data processing at any time, subject to legal or contractual limitations.
6.4. To exercise any of these rights, please contact us using the details provided in Section 8.
7. Retention of Data
7.1. We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations.
7.2. Once the retention period has expired, your personal information will be securely deleted or anonymised.

8. Contact Information
8.1. If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Kradok (Pty) Ltd
Address: 13 Witels Avenue

                Stanford Gradens Unit 10

                Kempton Park

                Glen Marais

                1619
Email: info@kradok.co.za

            josua@kradok.co.za
Phone: +27 | 810496397

9. Changes to This Privacy Policy
9.1. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
9.2. Any changes will be published on our website with the updated Effective Date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

By engaging with Kradok (Pty) Ltd, you trust us with your information, and we take that responsibility seriously. Our commitment is to use your data responsibly, protect it diligently, and uphold the highest standards of privacy and professionalism.

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